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Netsys Return Policy

 

 ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER!  IF YOU NEED TO RETURN AN ITEM, PLEASE CALL JIM IN CUSTOMER SERVICE @ 479-636-3536 TO GET AN RMA NUMBER!

  1. Within 30 days of the original purchase date, any item except software* may be returned for any reason as long as it is in new condition in the original box. (Writing on, damage to, or otherwise defacing the original box may be grounds to refuse the return for any item but will definitely cause Casio and Partner Tech Product returns to be refused! We cannot get replacement boxes for these products.  Please open your box carefully and cleanly in order to insure that you will be able to return your item if necessary.), Include all original packaging (even the plastic bag if applicable), manuals, registration cards, etc., for a full refund less shipping costs.  If the item must be repacked in our warehouse prior to restocking on our shelves, a service fee may apply.  Please save ALL original packaging in case you need to return the item within this time frame.
  2. Products that arrive defective or DOA (dead on arrival) will be replaced or refunded at no charge by Netsys (except return shipping of the defective item) withing 30 days of purchase.  After 30 days, the manufacturer's warranty will apply.
  3. If the item has endured obvious use or abuse, it will not be accepted for a full return and only manufacturer's warranties will apply even if less than 30 days have elapsed since purchase.  In other words, please do not back a fork lift over your mobile scanner and expect us to replace it for free!
  4. All RMA items should be shipped to the address that will be provided at that time the RMA is issued via a trackable shipment type so that delivery may be verified.  Items shipped without delivery confirmation are subject to becoming ineligible for refund.
  5. All RMA items should have the RMA number listed on the shipping label.
  6. After 30 Days, the manufacturer's warranty will apply to all items and the manufacturer will have to be contacted to resolve any issues.  We will be glad to assist you in finding the correct number to call.
 
*Software that is in an unopened box and none of the factory seals have been disturbed MAY be eligible for return on a case by case basis.  Please contact us for more details.
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